When gaming goes beyond entertainment, problems arise. w19 wants you to always play safely, responsibly, and in good health. All the support you need is right here.
At w19, we believe gaming should be a source of entertainment — not stress or financial hardship. Responsible gaming means knowing your limits, staying in control of your time and money, and making sure gaming never gets in the way of what matters most in life.
Online gaming is growing fast in Bangladesh. However, many people are unaware that gaming addiction is a real problem that can seriously harm family life, careers, and mental health. w19 is fully committed to raising awareness about this issue and supporting you every step of the way.
Under w19's responsible gaming policy, we provide a range of practical tools and support options. You can set your own deposit limits, take a break from your account for a set period, or opt for a longer-term self-exclusion.
Keep in Mind: Gaming is purely for entertainment. Never play with borrowed money or your savings. There are no guaranteed wins — every game carries an equal chance of loss.
If you feel your gaming is getting out of control, don't wait — contact our support team right away. w19's responsible gaming team is always ready to help.
Enjoy gaming, but always within your limits. Spend time with family, stay focused on work, and look after your mental wellbeing. w19 wants you to stay happy and healthy.
If more than two of your answers are "Yes", please reach out for support.
W19 offers a range of practical tools to help you stay in control of your gaming.
You can set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Set a maximum time limit for each gaming session. When the time is up, w19 will automatically alert you and end the session.
Need a breather? Activate a cooling-off period ranging from 1 day to 6 weeks. During this time, you will not be able to access games or make deposits.
For long-term issues, self-exclude for 6 months to 5 years. During this period, your account will be completely inactive and cannot be reactivated before the period ends.
View a full history of your bets, wins, losses, and deposits. Understanding your gaming patterns helps you spot potential issues early.
Our dedicated support team is available around the clock for any responsible gaming concerns. Support is available in Bengali.
Gaming addiction doesn't happen overnight — it builds gradually. Watch out for these warning signs:
Important: If three or more of these signs apply to you, please seek help now. Addiction is an illness — there is nothing to be ashamed of.
Following a few simple responsible gaming guidelines keeps your experience enjoyable every time:
Using w19's responsible gaming tools is straightforward — everything can be managed directly from your account settings.
Set a maximum daily deposit amount
Control your total deposits over seven days
Total amount you can deposit in a month
Set a limit on how long you can play in a single session
Suspend your account for a temporary break
For a long-term complete break
Log in to your w19 account and click the profile icon in the top right corner.
Look for the "Responsible Gaming" menu in your account settings.
Choose the limit you need — deposit, session time, or a break — then enter the amount or duration.
Once you confirm a limit, it takes effect immediately. Decreasing a limit happens instantly; increasing one requires a 24-hour waiting period.
Self-exclusion is the most powerful tool in w19's responsible gaming program. If you feel that gaming is having a negative impact on your life and you cannot stop on your own, use self-exclusion.
Tip: Seek professional counselling or support during your self-exclusion period. This can be highly effective for long-term well-being.
Protecting minors is at the heart of w19's responsible gaming policy. No one under the age of 18 is permitted to use w19 — this is a rule we do not compromise on.
Age verification is required at registration. If there is any doubt, KYC verification is carried out, and if a user is found to be underage, the account is closed immediately.
Take some practical steps to keep your child safe from online gaming:
Regularly check which websites are being visited on your child's device.
Install parental control software that blocks gaming sites.
Have age-appropriate conversations with your child about the risks of gaming.
If you suspect a minor is using w19, please report it to [email protected].
W19 wants you to stay happy and healthy. Use our responsible gaming tools to keep gaming where it belongs — as entertainment. We're always here if you need support.